When and how do I make my reservations?
You should make your reservations as soon as you know your dates of travel. Prime dates sell out quickly so early booking is recommended!
If you are in the United States, please call 800-580-3494 to speak to one of our Tour Coordinators.
If you are located outside the United States, please call 907-373-3494 to speak with one of our Tour Coordinators.
We are available Monday through Saturday 8:00 AM to 5:00 PM Alaska time. This is 4 hours earlier than East Coast time.
Do you accept reservations for just 2 passengers on the Heart of Alaska?
Do you have additional tours or packages available to extend this tour?
When and how should I arrive in Alaska, are there transfers?
Purchasing Airfare & Transfers – On Your Own
As you will be buying your flights independently, you’ll be responsible for arriving on time for all of your travel components. Allow extra time for each leg of your travel itinerary to help ensure that you don’t miss the tour or your flight home.
You will be arriving and departing from Anchorage International Airport. Transfers between the airport and/or cruise pier (if you are arriving by ship or leaving Alaska by ship) are not included in the price of your tour package. You may add private transfers to your package for an additional cost (subject to availability). Your air must arrive prior to 12:00 PM (Noon) on Day 1 of your tour. If you cannot arrive by this time, your Tour Coordinator can book a pre tour hotel in Anchorage. Similarly, if you need a post-tour hotel, we can arrange that upon request. Your tour typically arrives back into Anchorage at 10:30 PM via Rail on Day 8 of your tour itinerary. There are earlier transportation options available, please ask your Tour Coordinator at the time of booking.
How long is our travel day?
What additional costs may not be included in my tour package?
Gratuities: In addition to standard tipping practices (ex: waiters and waitresses, housekeeping staff, taxi/shuttle drivers, and baggage handlers). Tipping others who provide personalized services is common in Alaska. Drivers who offer a particularly informative trip generally receive a tip from passengers at the end of the tour. Industry standard is $15 per person, per day. Fishing & rafting guides are commonly tipped by their clients. Gratuities may also be given to pilots following a particularly good flightseeing or bear-viewing trip. Tips are appreciated, never expected; use your discretion.
Alcohol: Alcoholic beverages are not included on tour. Open containers are not allowed in our vehicles at any time.
Upgrades: Any additional activities, tours or hotel nights are not included in the tour package price.
How much do meals cost?
The cost of meals will depend on where you eat and what you like, but on average meals can cost:
- Breakfast – $6.00 to $12.00 per person
- Lunch – $9.00 to $13.00 per person
- Dinner – $18.00 to $40.00 per person
- We suggest bringing an average of $40 – $60 a day pp for food on your tour.
Alaska is best known for its seafood, particularly king salmon, halibut, king crab, and shrimp, and you’ll find fine seafood on the menu in virtually any coastal Alaskan town. At the open-air, often all-you-can-eat salmon bakes in Denali National Park and Preserve, and Seward expect excellent grilled salmon and halibut.
Anchorage has the greatest diversity of restaurants, including classy steak houses, noisy brewpubs, authentic Thai and Mexican eateries, and a wide variety of other ethnic places.
Is there anything special I should pack for my Alaska trip?
The biggest factor to consider is Alaska’s weather, of course. But activities at sea and ashore may also require some special packing. Dressing in layers is the way to go when you’re exploring the Alaskan wilderness. Pack some short-sleeved shirts (though it’s doubtful you’ll have much need for more than one pair of shorts), sweaters, and sturdy, comfortable light hiking boots or rubber-soled walking shoes. A polar fleece vest or jacket along with a wind/rain coat will round out the layering effect. We supply ear bands, gloves and umbrellas in each vehicle, however, you may want to bring them if you prefer your own.
The following checklist includes some additional suggestions to help you get started – it’s by no means comprehensive, but it’s a good place to begin.
- Supportive comfortable walking shoes (2 pair)
- Thermal Socks / extra socks
- Hat or ear cover
- Medium weight jacket depending on your dates of travel / May & September
- Light Jacket/Windbreaker/Rain repellent
- Raincoat with hood
- Sweaters, Sweatshirts & Long-Sleeved Shirts
- Short-Sleeved Shirts
- Jeans or 2-n-1 pants/shorts
- Binoculars (We provide binoculars in vehicle, but not on the train or cruise)
- Camera (extra film or digital cards and batteries)
- Video Camera
- Camera cord to view your photos on the TV monitor
- Medications & extra prescription
- Disposable waterproof camera for rafting
- Sunglasses (Glaciers are bright!)
- Government-Issued Photo I.D. (driver’s license/military I.D.)
- Proof of U.S. Citizenship (valid passport/notarized copy of birth certificate with photo I.D. – Canadian ports of call only!)
- YOUR TICKETS/VOUCHERS!
There is no need to bring formal wear as our tour is casual all the way. We want to show you the “Hands-on” Alaska we have come to know and love. If you are connecting with a cruise ship, you should bring a separate bag with your formal wear that can be stored in the luggage trailer so you don’t have to carry it every day. Every guest that has brought 2 bags out on tour has stated that they “over packed”.
Luggage is limited to 1 large bag and 1 carry-on bag. If you are connecting with a cruise or traveling internationally, and have two large bags, one will be secured in the luggage trailer and will not be accessible on your land tour.
Are your tours accessible for all ability levels?
Can I customize my tour?
ALASKA FREQUENTLY ASKED QUESTIONS
What is Alaska’s weather in the summer season?
It’s a good idea to plan for four types of weather – warm, cool, cold, and (occasionally) wet. Alaska’s vast size, varied topography, and geographical location can result in a wide range of conditions.
During the summer months, high temperatures in the inland town of Fairbanks near Denali National Park, can reach 90°F. Walking among the glaciers generally means cooler temps (with more breezes blowing). Further along the coast in Anchorage, the weather is normally pleasant and sunny but slightly cooler. Average temperatures across the state hover in the high-60s during peak season and the mid-50s in the spring and fall.
When can I travel to Alaska?
What Identification should I have with me?
U.S. Guests 18 and over are required to present a valid and unexpired government-issued photo identification (i.e., driver’s license or passport) for air travel, and it may be necessary to present this identification at other times during the trip. In addition, Guests 17 years of age or younger may be required to show additional documentation when traveling with a single parent.
Non-U.S. citizens will require a valid unexpired passport for entry into the United States. Specific questions should be directed to your country’s consulate.
Are Denali and Mt. McKinley the same thing?
What types of animals might I see in Denali?
Denali is known for its vast wildlife such as:
- Grizzly Bear
- Dall Sheep
- Golden Eagle
- Arctic Fox
- Arctic Ground Squirrel
What types of animals might I see in Kenai Fjords?
Kenai Fjords National Park is home to many animals such as:
- Sea Otters
- Orca Whales
- Humpback Whales
- Harbor Seals
- Steller Sea Lions
- Tufted & Horned Puffins
- Black Oyster Catcher
- Dall Sheep
- Black Bear
Can I see the Northern Lights in the Summer?
Does Alaska take US Currency?
Alaska is the 49th state in the US . We take US Currency, we also take personal checks for deposits and final payments on tour packages as well as two major credit cards – Visa and Master card.
ATM machines are available in most places along your adventure to obtain cash in the local currency. Credit cards are widely accepted in resort restaurants and in many restaurants in major towns like Anchorage. Many small towns have only one or two eateries; some establishments may not take credit cards.
What is the time difference in Alaska?
Alaska has its own time zone and we also have daylight savings. Alaska is:
- 4 hours behind the Eastern Time Zone
- 3 hours behind the Central Time Zone
- 2 hours behind the Mountain Time Zone
- 1 hour behind the Pacific Time Zone
- Example: 5 PM Eastern Standard Time is 1 PM Alaska Standard Time
What are some Alaska reference and guide books?
Here are some books that are useful to those who are planning a trip to Alaska. All can be ordered through bookstores or online through the publisher or such companies as Amazon, Barnes & Noble and Borders.
1. Alaska Atlas and Gazetteer, DeLorme Publishing
2. Best Places Alaska, edited by Nan Elliott
3. Frommer’s Alaska, by Charles Wolforth
4. The Milepost, published by Morris Communications
Can I take my fish home?
Harbor side shops and some meat/fish shops in larger towns provide freezing, smoking and shipping service for people who want to send their salmon or halibut home. These services may be provided by your fishing guide/boat captain. Overnight delivery is available through FedEx and other services.
Travelers can also take a cooler home on their return flight home (Charges may apply, check with your airline). Ice and dry ice are available in bags between 5 and 10 pounds at grocery and convenience stores, as well as gas stations. There is a 5lbs dry ice limit when shipping fish.
What about tidal safety, can I walk out on silt beaches?
Are the mosquitoes as bad as they say?