Terms & Conditions
1. Terms & Conditions
Tour services are provided by Alaska Adventure Unlimited LLC (hereinafter referred to as AAU), whose name in full appears below. When you purchase an AAU tour by placing deposit, you agree with AAU terms and conditions.
Alaska Adventure Unlimited LLC (AAU) / Anchors Away Cruise Outlet / AKBL 988900 / AKBL 731391 / AKBL 972072 PO Box 871723 Wasilla, AK 99687
AAU shall provide itinerary management and transportation to your tour services including accommodations/activities provided by our preferred operators/vendors during the tour itinerary set by AAU. The terms and conditions shall conform to those specified for your tour itinerary, conditions as specified below.
2. Terms & Conditions and its Conclusion
Upon submission of the necessary deposit, your deposit shall be applied to the tour fare, cancellation charges or penalties. The reservation deposit shall be 25 percent of the tour fare if booked prior to Nov 15, of the year prior to departure, 50 percent of the tour fare if booked prior to Feb 15th of the year of departure, unless pre-arranged in writing. When booking group tour arrangements, (more than 6 people), these terms, conditions and cancellation policies shall be exchanged between AAU and the group representative. It is the responsibility of the group representative to convey all terms and conditions to group members.
3. Special Conditions
If you are under 18 years of age, you must be accompanied by a parent or guardian. AAU may refuse a guest if age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories or purposes. If you require special attention from AAU during the tour for reason of chronic disease, general ill-health, pregnancy or physical handicap, you are required to advise AAU of this when purchasing the tour. AAU shall comply with such requests to the extent deemed feasible and reasonable. In such cases, AAU may require you to present a medical certificate. AAU may refuse if conditions at travel destinations and facilities are such that safe, smooth tour operation cannot be guaranteed, or require you to be accompanied by an escort. Notification concerning your acceptance or rejection of your participation in the tour shall be made by AAU within one week after deposit is submitted. If AAU determines that you need medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, AAU shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by you. AAU may refuse your participation if it determines that you threaten to inconvenience or interfere with the collective activities of tour participants or for other tour operational reasons.
4. Documents, Tickets, Vouchers and Final Tour Itinerary
AAU shall submit a written tour itinerary, details of the services and other tour conditions, included in the document packet containing tickets, vouchers and final documents. If your reservation is made with-in 30 days prior to tour departure, the final tour itinerary shall be presented on or by the departure date. The scope of travel services for which AAU is liable in arranging and administering in the itinerary, is specified in the terms and conditions below and in the final tour itinerary.
5. Tour Fare
The Tour Fare shall be paid no later than the February 15 of the year of departure. When your reservation is made on or after the 15th day of February, the tour fare shall be paid before departure immediately upon booking. Tour fares (inclusive of tour deposits and any additional charges), will be owed and payable, from date of reservation even without a signature. Children 10 years of age or more shall be charged adult fare. Children aged 2 – 9 shall be charged child fare unless otherwise specified. Children 0-23 months shall be charged 50% of published fare. The fare is indicated for each tour itinerary. You are asked to confirm the fare according to the departure date and the number of participants in your tour itinerary.
6. Included in the Tour Fare
The following may include items unrelated to the tours you choose. Please note that the items included in the tour fare are only those as specified in AAU itineraries. In principle, AAU will not make refunds for the below fare even if you choose not to use the relevant services.
Hotel Rooms: Rooms with private bath are provided at the hotels in our block space or separately booked on each itinerary. A client traveling alone is requested to book a single room occupancy by choice or circumstances, extra charges will be required. Triple room may be provided as a double occupancy room with one extra bed added.
Meals: Meals may or may not be included, based on the tour you select. Some tours include a sack lunch in Denali National Park, hot lunch onboard Kenai Fjords Day Cruise, a dinner at Cabin Nite Dinner Theater, some continental breakfasts at participating accommodations but these are complimentary and not guaranteed. Some tours include a meal package and those meals are enumerated on each itinerary. These meals are provided at local restaurants where you will have the opportunity to select from a menu, your preference.
Railways: Some tours have multi-transportation options. Rail is operated by Alaska Railroad and subject to their policies and conditions. Adventure Class service is provided on Quality packages & Gold Star Class service is provided on Deluxe packages.
Park Fees: National Park fees are included where it is part of the itinerary, unless otherwise stated.
Excursions: Tours are operated by AAU vehicle, except on select excursions that may include taxi, motorcoach and/or sightseeing boat or plane on a seat-sharing basis. Also included are administration fees to cultural centers, museums, parks, etc. mentioned in each itinerary.
Transfers: Transfers are supplied by AAU vehicle, except where courtesy shuttles are available, or a taxi is required and stated in the itinerary.
Baggage: The transfer and handling of two pieces of baggage, one standard size (up to 50 lbs) and one carry-on per person. However, at certain times and places this service is not included owing to limited baggage capacity on trains and/or ships and the unavailability of porters at stations, hotels and/or airports. Baggage restrictions apply when traveling to specific remote lodges. For example, on the Full Circle Alaska tour, there is a day where a soft sided #30 lb limit is required for a flight out to a remote lodge. This bag will be provided, and your luggage stored until your return. If you require more luggage due to continuing travel on cruise ship or other destinations, there is a storage service available which may incur a fee. Ask your agent.
Guide Services: An Alaskan resident is the driver/guide for sightseeing adventures offered by AAU. Excursions provided by contracted vendors supply their own guides. For rail segments, except in cases specified in each itinerary, the AAU guide will not accompany the tour. A vendor supplied assistant will be provided for pick-up and meeting services.
Beverages: Complimentary beverages such as bottled water, soda or juice are provided while traveling in the AAU vehicle. Meal time or evening drinks are at your cost. Alcohol is not allowed in the vehicles in open containers at any time.
Tax: Taxes listed include hotel bed tax, city sales tax, excise tax and may include port fees and park fees. Tax is additional to base fares, as stated in the invoice and on the website.
Airlines: Domestic or International flights are not sold by AAU. Small plane excursions are contracted with local vendors and their policies and conditions apply. Sightseeing flights are included where stated in itinerary.
Note: In principle, AAU will not make refunds for the above fare even if you choose not to use the relevant services.
7. Not Included in the Tour Fare
Charges and expenses other than those specified in the preceding article 7, such as : Laundry, telephone, additional meals and drinks, and any other expenses of personal nature; International and domestic air fares; Airport departure taxes; Excess baggage. (pieces: 3 or more) Heavy baggage. (weight limits: Over 50 lbs.); Gratuities to AAU driver/guide, vendor guides, hotel porters and chauffeurs are additional and optional; Medical expenses for injuries and illness; Traveling and accommodation costs between arrival/departure and the start and end points of the itinerary. Transfers to the beginning departure point and from the ending departure point of the tour are not included.
8. Additional Fares
The additional fares over and above article 7 include following charges: (Items explicitly stated in the “Tour Fare” are excluded); Additional charges for “Upgrade Plans” for upgraded hotels or class of room; “Hotel Extension Plan” to extend the staying period pre or post tour; “Upgraded Activity”, or any added excursion not originally included in itinerary and stated as optional.
9. Revision of Contents of Travel Services
AAU may cancel any tour or revise its contents and services for any of the following reasons: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances that are beyond AAU control. AAU reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In such cases, AAU must explain in a timely manner its inability to function according to the specified itinerary under the circumstances. However, said explanation may be made after revisions are made when conditions demand. If AAU cancels the tour before it is started, due to reasons not stated above and with-in our control, the tour fare will be refunded (less any non-refundable charges incurred).
10. Tour Price Guarantee
All tour prices are based on rates known at the time of deposit and expected to be in effect at the time of departure. Once AAU has received deposit, the tour rate is guaranteed and any subsequent increases with-in our control, are at our expense. AAU may revise its schedule of fees in accordance with increases or reductions of transport fares and/or charges for Tour owing to “unusual or unforeseen economic developments”, i.e., fuel surcharge. In such cases, AAU shall notify you no later than 30 days prior to the eve of departure, and you have the right to cancel at that time (less any non-refundable charges incurred). AAU may, when tour operational costs have risen owing to factors as stipulated above, revise your tour fare accordingly, except when substitutions are required because of a shortage of such facilities, as transport seats, hotel rooms, etc. If AAU specifies that tour fares are dependent on the number of participants and there is a change in the number of the participants due to client reasons, then tour rate will be increased to reflect the cost of each seat sold.
11. Change of Tour Participants
You may transfer your reservation to a third party (agent or other), upon AAU consent. In this case, the guest who is replacing you, is required to submit name change information in the form provided by AAU and submit it together with the specified handling fee. AAU may reject a change in the name of travelers if transportation or accommodation operator does not accept the change or for any other reason. Or AAU may impose a name change fee if such fee is necessary to secure the required seat.
12. Cancellation of Tour by the Client
You are at all times entitled to cancel your tour however AAU tours are non-refundable. If you change the departure day or any transportation/accommodations for your convenience, AAU may consider it a cancellation of the entire tour and cancellation charges will apply. If the tour deposit is not enough to cover the cancellation charges incurred, AAU shall charge the difference separately.
13. Cancellation of Tour by AAU
If you have not paid the tour fare final payment by the prescribed date, AAU may cancel your reservation. In such cases, cancellation charge will be your deposit. In any of the following cases, AAU may cancel your reservation and tour: When it becomes evident that you do not satisfy the age, qualification, skill or other requirements specified by AAU for participation in the tour; when you are recognized as unfit to join the tour owing to illness or for other reasons. When there is evidence that you threaten to cause other participants inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the tour. When AAU cancels a tour, it shall review the cancellation reasons and determine the refund amount of the tour fare (or deposit) if any is due, received from you.
When the necessary conditions as clearly stated at the conclusion of the terms and conditions cannot materialize, such as insufficient snowfall for ski tours, insufficient water levels for raft tours or when there is valid reason to believe that the required conditions cannot be met. In the event of a natural calamity or disaster, poor weather conditions, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond AAU control, and when safe, and smooth tour operation according to the itinerary specified has become impossible, or there is a valid reason to believe that the multi-day tour cannot continue. When AAU cancels either your reservation or your multi-day tour in accordance with the above, it shall refund payment.
14. Cancellation Charge
If you cancel for personal reasons, the following cancellation policy will apply to your tour fare. If you are part of a private group, guests remaining in the tour will incur the balance of additional per seat costs associated with the change in number of participants. The following applies to cancellations of the tour spaces:
Cancellation Policy Cancellation Charge
(1) If notice of cancellation is received after reservation but prior to deposit: No Charge
(2) If notice of name change is received after initial deposit and participating vendor tickets have been purchased: Cost of vendor tickets
(3) If notice of cancellation is received after deposit and before Feb. 15th , year of departure: 50% of the tour fare or 100% of deposit
(4) If notice of cancellation is received after final payment or on or after Feb. 15th , year of departure 100% of the tour fare
If you fail to pay the tour fare by the designated date, AAU will assume you have cancelled as of the following day, and the cancellation charges specified above will apply.
15. Cancellation following Departure
Cancellation by Client: When you leave the tour group for personal reasons, AAU will consider it a forfeiture of contracted rights and claims to any refund.
Cancellation by AAU: AAU may cancel your tour after the departure date in the following cases: When you are unable to continue the tour owing to illness or other factors. When you seem to disturb the order of collective activities of tour participants by negligence of instruction from tour conductor or violent deeds or menace towards these people or those accompanying them, which otherwise jeopardizes safe, smooth tour operation; when the tour cannot continue owing to natural disaster, weather conditions, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond AAU control. Effect of cancellation and refund: If AAU cancels your tour in accordance hereinabove, travel services rendered or not rendered to you shall be deemed as having been completed. No refund will be given. When AAU cancels your tour in accordance with the hereinabove, AAU shall, at your expense, help make necessary arrangements as requested for return to point of departure.
16. Refund of Travel Costs
Should AAU incur any liability to make a refund to you, in case such as the tour fare reduction, and if either you or AAU has cancelled your tour in accordance with above, AAU shall make said refund within 30 days from the next day of cancellation, when effecting refund before tour departure, and within 30 days counting from the day after the tour ends in case of reduction or cancellation after tour departure. However, should there be any expenses as cancellation charges, penalties, etc. which AAU has already paid or will have to pay for services not provided because of tour cancellation, said expenses shall be borne by you. You shall be required to request a refund at the sales office (agent office) where you bought the tour within one month of the planned tour departure day. You shall be required to return all tour coupons when requesting a refund for said tour coupons. Otherwise, AAU may not be able to make any refund.
17. Itinerary Management
AAU shall make every effort to ensure your safe and smooth traveling and shall not provide the services listed below, except when AAU have concluded a special itinerary to provide such services. When AAU confirms that you may be not able to receive the specified tour services during the tour, AAU shall take all necessary measures to ensure that you will receive alternate tour service. When AAU must change details of the itinerary even after taking measures for unforeseen changes, AAU shall arrange alternative services. AAU shall make every effort to create a revised tour itinerary to serve the purpose of the original one. Tour driver/guide shall be licensed as authorized by the State of Alaska and generally referred to as a “guide.” Tour itineraries which specify “to be escorted by guide” will provide such accompaniment as a general rule. The guide shall ensure the safety of guests and smooth operation of the tour. You shall be required to follow the instructions of the guide so that the tour can unfold safely and smoothly. Hours during which the guide renders services shall, in principle, be from 08:00 AM to 08:00 PM. In certain tour itineraries, from departure to completion, a guide may be provided only during vehicle operation. A guide shall not accompany you on individual-type tours. Guests joining such tours will be responsible for procuring the desired services after being provided with travel coupons and/or tickets by AAU. In cases where travel services must be altered owing to inclement weather or other conditions during unaccompanied portions of tour, guides will be responsible for procuring any required services on your behalf, unless the service is an optional activity procured by you on your own behalf.
18. Liability of AAU and Exemptions
In performing its obligations, should AAU cause damage to you through willful negligence or fault, AAU shall be liable for such damages. However, this only applies if the damage report is made within 2 years reckoned from the day following the occurrence of the damage. AAU shall compensate for damage to baggage, provided that said damage is reported within 14 days counting from the day after the occurrence, up to a maximum of $100.00 per person. Not applicable when damage is caused intentionally by AAU or through serious negligence. AAU shall not be liable for damages incurred by you if any of the following reasons apply: Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes: Accidents during transportation or accommodations, damage by fire. Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes: Orders of either US or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes; Accidents occurring during your free activities; Food poisoning; Theft; Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.
19. Liability of Client
AAU requires you to indemnify AAU for losses sustained owing to your willful negligence, fault, conduct against public order and good manners, or breach of AAU terms and conditions. You are required to make every effort to utilize information acquired from AAU and to understand the details of your rights/responsibilities as well as the details of tour conditions. After the start of your tour, if you should find that the tour service provided is different from that specified in the itinerary, you are required to report the discrepancy to AAU or Arrangement Agents for AAU or Tour Service Providers immediately. You shall pay the expenses incurred if or when you ask for the personal accompaniment of a tour conductor for such purposes as guided shopping, etc., costs arising from your injury or illness, the return of lost baggage or articles left behind owing to personal negligence, as well as charges incurred by independent activity. You shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by AAU or its local tour operators. AAU is an agent only for other transportation, accommodation and activity vendors. You agree that AAU is not liable for and you release AAU from any loss, death, injury, delay or damage to person or property or disappointment arising from or in connection with such services. Liability for such services will be governed by the terms and conditions between you and such service companies. AAU shall not pay compensation or provide condolence money when damages result from your willful negligence and/or illness. The same restriction applies should you engage in such dangerous sports and activities as rafting, flight seeing in small plane or helicopter, skydiving, hang-gliding(motor-driven or otherwise), mountain climbing, ice trekking, snow-mobile, dog sledding and others not included in the Organized Tour and engaged in. The following articles are considered exempted from AAU responsibility. Jewelry/precious metals, binoculars, personal computers or other electronic devices and accessories, data and similar items, cameras, documents, drivers licenses, visas, and similar articles, and sports related equipment.
20. Itinerary Booking Guarantee
AAU tours are planned months in advance and they may include the services of other independent suppliers e.g. accommodation providers, activity vendors, vehicle hire companies, ferries, rail, etc. Since we do not have control over such suppliers, we reserve the right to make certain changes to the tours. Changes to tours will normally be minor. Example of minor changes would be reversing an itinerary or reversing select days, so long as all original components are still provided. If AAU makes significant changes to the tour arrangements, you will be contacted and given a choice to accept the change or select an alternative tour.
AAU shall not pay compensation for changes when they occur for the following reasons: Bad weather and natural disasters which hinder the tour itinerary; War; Civil unrest; Governmental orders; Suspension of services involving transportation, accommodations, such as cancellation, interruption, cessation, etc; Provision of transport services different from the original schedule, owing to delays or changes in operation schedules; Necessary measures to prevent tour participant death or bodily harm. Even if major changes occur in the initial itinerary contents, AAU shall not pay compensation if they are changes listed in the Final Tour Itinerary, and the changes are within the scope of services stated in AAU tours. AAU shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.
21. Tour Payments
When we receive a reservation from you or your tour conductor/group leader, deposit shall accompany the reservation. Accepted forms of payment are credit card (Visa & Mastercard Only), cashier’s check, personal check, bank transfers, and bank wires. International Payments are accepted by only two methods: 1) Bank Transfer, which will incur no processing fee from AAU. 2) International credit card, which will incur an inhouse 6% service fee. At the time of reservation, all information of the agency, agent, group leader or individual shall be provided. When payment cannot be made, we shall cancel the reservation, and be entitled to the same amount as the cancellation fees mentioned in the above, as payment for damage caused by a breach of contract. However, this shall not apply if travel charges are paid by a date we designate separately.
22. Privacy Policies
AAU and its entrusted travel agents will use the personal information provided in the tour application forms only for communicating with you and for arranging transportation and accommodations to provide the services request by you.
23. Use of Likeness
You agree to participate in promotional, publicity, or merchandising pictures during this tour. You hereby agree that AAU may use audio/visual portrayals of you or your likeness, if taken, during your tour. You hereby authorize the reproduction, sale, copyright, broadcast and/or distribution of said video, sound recording and pictures without limitations. You further agree and releases AAU representatives and agents from any liability, loss, expense or claims arising from distribution, broadcast, sale or use of his or her likeness or voice. You certify that you are over 18 years of age or have written permission from your legal guardian. AAU will attempt to exclude those guests who prefer not to participate, but no guarantees can be made by AAU that the guest will not be included in promotional materials.
24. Passports, Visas & Health Requirements
AAU will provide guidance at any time, but it is your responsibility to ensure that the correct documentation and health protection is obtained in good time before departure. AAU will not be liable for any failure by you to discharge these responsibilities, and you will have to reimburse AAU for any costs it incurs as a result of such failure.
25. Medical Authorization:
You hereby authorize any medical treatment deemed necessary in the event of any injury while participating in AAU tours /adventures. Appropriate insurance is highly recommended and but in its absence, you agree to pay all costs of rescue and/or medical services as may be incurred. AAU Driver/Guides, are not required to have CPR or any medical training by the state of Alaska . AAU tour vans are not required to carry any medical or first aid equipment by the state of Alaska . Having stated this, AAU vans are equipped with standard First Aid Kits for your use in the case of minor injuries. AAU Driver/Guides may choose to offer assistance in the event of an emergency and will be covered under the Good Samaritan Law of Alaska. This law states “Persons, who in good faith, render emergency medical care or assistance to an injured person at the scene of an accident or other emergency without the expectation of receiving or intending to receive compensation from such injured person for such service, shall not be liable in civil damages for any act or omission, not constituting gross negligence, in the course of such care or assistance.” Medical Travel Insurance is highly recommended as AAU tours travel to remote wilderness locations and may require helicopter rescue/evacuation services.
26. Fuel Surcharge
Your custom tour prices were based on templates that were designed about 1.5 years in advance of departure. We created the fuel surcharge as a caveat for unforeseen changes and we always hope to “NOT” have to implement it each year. Your tour includes many transportation modes, such as small planes, jet boats, fishing or day cruise boats, which are over and above the cost of operation of our transportation vehicles. We envelop all of these increases when fuel rises. Thus when the “average” gallon of gasoline in Alaska reaches $4.25 per gallon, we will be implementing a $5.00 per person per day charge. This will be charged on the first day of the month of your tour. A revised invoice will be sent to you to reflect these changes.